Shipping policy

Once your order has finished processing, we will ship your item. A tracking number will be emailed to you and updated on your order on our website. Delivery times vary by location, typically ranging from 5 to 10 working days on Ready-To-Wear items, while Custom Orders may take 10 to 21 working days. 

Please be aware that the delivery date is an estimate and may be affected by factors beyond our control, such as customs clearance and weather delays.

Thethana is not responsible for additional taxes or duties imposed by customs.

 

1. Production & Delivery Policy

  • Production timelines are estimates, not guarantees.
  • Delays may occur due to fabric sourcing or high demand.
  • Thethana is not liable for courier delays.

2. Shipping Policy

  • Shipping fees are non-refundable.
  • International customers are responsible for customs duties and taxes.
  • Risk transfers to the customer once the order is dispatched.

we ship both locally and internationally. Shipping costs and delivery times are calculated at checkout.

Please contact us at : info@thethana.com