Frequently Asked Questions

Frequently Asked Questions (FAQs)

1. What is your size range?

We offer women’s sizes ranging from UK/SA 28 to 44. Our garments are designed to celebrate different body shapes, with options for both standard and custom fits.

2. Do you offer custom sizing?

Yes. Thethana specializes in made-to-measure garments tailored to your exact measurements. Simply select the custom option or contact us directly for assistance.

3. How do I choose the right size?

You can refer to our Size Chart for guidance. For the best fit, we recommend taking your body measurements or opting for our custom sizing service.

4. How long does it take to receive my order?

• Ready-to-wear items: 5–10 working days
• Custom orders: 10–21 working days

Delivery times may vary depending on your location.

5. Do you ship internationally?

Yes, we ship both locally and internationally. Shipping costs and delivery times are calculated at checkout.

6. What fabrics do you use?
We use high-quality fabrics, including Seshoeshoe-inspired textiles and contemporary materials, carefully selected for durability, comfort, and elegance.

7. Can I request a specific fabric or color?

Absolutely. For custom orders, you can request preferred fabrics or colors, and our team will work with you to bring your vision to life. Please note custom color preferences may vary depending on availability.

8. What is your return or exchange policy?

• Ready-to-wear items: Eligible for exchange within a specified period (if unworn and in original condition with all packaging and receipts and with no scents)
• Custom pieces: Non-refundable due to their personalized nature