Refund policy

We have a 7-day return policy, which means within 7 days no later than 14 days after receiving your item to request a return. Ready-to-wear items may be exchanged within 7 days of delivery and no later than 14 Days. To initiate an exchange, you must lodge it by email with your order number, reasons for return and a picture where necessary.

To be eligible for a return, your item must be in the same condition that you received it

  • Items must be unworn, unwashed, unused, unscented with tags and in original condition and packaging.
  • No refunds, only exchanges or store credit.
  • Customers are responsible for return shipping costs.                                 
  • You’ll also need the receipt or proof of purchase. 


To start a return, you can contact us at info@thethana.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@thethana.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale or discounted items and gift cards. They are considered final purchases and are not eligible for exchange.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item from your store credit.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be eligible for exchange or another item. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@thethana.com.

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